Returns & Right of Withdrawal
Consumers in the EU have a statutory 14-day right of withdrawal. The notice text and the model withdrawal form are both prescribed by law.
Not yet published
This page has no legally binding content yet. JJ Studios must not accept orders until it does.
Still required
- Widerrufsbelehrung in the statutory wording — deviating from it restarts the withdrawal period
- The model withdrawal form (Muster-Widerrufsformular)
- Who bears the cost of return shipping — state it explicitly
- Whether earrings are excluded on hygiene grounds, and on what basis
To publish it: create a page in Shopify under Content → Pages with the handle returns or refund-policy. It appears here automatically.